Segment 1: Self-Awareness

• Lesson 1: What Bugs You?
  Students will be able to identify their own and others’ conflict triggers.
  >> PDF format
  >> DOCX format
• Lesson 2: The Emotions Wheel
  Students will be able to describe and understand how people react differently to the same situation.
  >> PDF format
  >> DOCX format
• Lesson 3: Masking Feelings
  Students will be able to understand the ways people mask their feelings and how masked feelings are sometimes revealed.
  >> PDF format
  >> DOCX format

Segment 2: Conflict Styles

• Lesson 1: Looking at Conflict
  Students will be able to discuss the positive and negative aspects of conflict.
  >> PDF format
  >> DOCX format
• Lesson 2: Source of Conflict
  Students will be able to apply a framework for discussing the sources of conflicts.
  >> PDF format
  >> DOCX format
• Lesson 3: Win-Win Solutions
  Students will be able to apply a framework for discussing the solutions to conflicts.
  >> PDF format
  >> DOCX format

Segment 3: Verbal & Non-Verbal Communication

• Lesson 1: Emotions Charades
  Students will be able to explain how emotions can be communicated verbally and non-verbally.
  >> PDF format
  >> DOCX format

Segment 4: Listening and Gathering Information

• Lesson 1: Listening and Information Gathering
  Students will be able to demonstrate good listening skills.
  >> PDF format
  >> DOCX format

Segment 5: Open-Ended Questions

• Lesson 1: The Questioning Game
  Students will be able to use different types of questions to gather information.
  >> PDF format
  >> DOCX format

Segment 6: Active Listening

• Lesson 1: The Job Interview
  Students will be able to explain how verbal and non-verbal communication affects business interactions.
  >> PDF format
  >> DOCX format

Segment 7: Problem-Solving Styles

• Lesson 1: The Conflict Escalator
  Students will be able to outline the progression of conflict.
  >> PDF format
  >> DOCX format
• Lesson 2: Problem Identification and Problem Solving
  Students will be able to identify conflicts relevant to their lives and brainstorm possible solutions.
  >> PDF format
  >> DOCX format

Segment 8: Moving From Positions to Interests

• Lesson 1: Common Ground
  Students will be able to identify common ground in conflicts.
  >> PDF format
  >> DOCX format
  >> Supplemental Resource: Common Ground Venn Diagram (PPTX)

Segment 9: Negotiation Strategy v. Style

• Lesson 1: I-Messages
  Students will be able to use statements beginning with “I” to convey information and feelings in an assertive, respectful manner.
  >> PDF format
  >> DOCX format
• Lesson 2: Assertive Communication
  Students will be able to define and practice assertiveness.
  >> PDF format
  >> DOCX format

Segment 10: Integrative v. Distributive Bargaining

• Lesson 1: I Win!
  Students will be able to identify “distributive bargaining” where there is a clear winner in a negotiation.
  >> PDF format
  >> DOCX format
• Lesson 2: I Win Again!
  Students will be able to expand the concept of distributive bargaining with non-monetary interests.
  >> PDF format
  >> DOCX format
• Lesson 3: Orange Exercise
  Students will be able to identify “integrative bargaining” where there is no clear winner.
  >> PDF format
  >> DOCX format

Segment 11: Competition v. Collaboration

• Lesson 1: Chocolate Kiss Game
  Students will be able to recognize how much they have been conditioned to compete.
  >> PDF format
  >> DOCX format
• Lesson 2: Toothpick Tower
  Students will be able to identify cooperative and competitive behaviors while completing a group task.
  >> PDF format
  >> DOCX format

Segment 12: Building Consensus

• Lesson 1: Shape Up!
  Students will be able to use problem-solving skills in a cooperative activity.
  >> PDF format
  >> DOCX format

Segment 13: Simulated Negotiation

• Lesson 1: Simulated Negotiation: The Lorax
  Students will be able to apply their negotiation and problem-solving skills in a simulated negotiation based on Dr. Seuss’s book, The Lorax.
  >> PDF Format
  >> DOCX Format